Privacy Policy

Information We Collect

• Account details such as email and authentication metadata.
• Vehicle profile details including make, model, year, engine, transmission, and VIN (optional).
• Chat messages, voice inputs, uploaded photos, and saved troubleshooting guides.
• Usage analytics, crash diagnostics, device type, and app performance logs.
• Website cookie and event data for traffic and conversion measurement.

How We Use Information

• Deliver troubleshooting features, photo analysis, and personalized guidance.
• Maintain account security and prevent misuse.
• Improve model performance, app reliability, and user experience.
• Process subscriptions and billing through third-party payment providers.
• Respond to support requests and safety reports.

DriveFix does not sell personal data.

Legal Bases (GDPR)

• Contract performance: to provide requested app services.
• Legitimate interests: product improvement, fraud prevention, and analytics.
• Consent: where required for optional tracking or communications.
• Legal obligations: compliance with applicable laws and lawful requests.

Sharing, Processors, and Transfers

We use trusted service providers for cloud hosting, analytics, crash reporting, and payments. These processors act under contractual obligations and data protection terms. Data may be processed in countries outside your jurisdiction; when required, we use safeguards such as standard contractual clauses.

Data Retention and Security

We retain data only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. We use administrative, technical, and organizational safeguards, but no system can be guaranteed fully secure.

Your Rights (CPRA + GDPR)

• Access, correct, or delete personal information.
• Request a copy (portability) where applicable.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is consent-based.
• Submit privacy requests without discrimination.

Children, Cookies, and Updates

DriveFix is not directed to children under 13. Our website may use cookies for analytics and performance. Material updates to this policy will be posted on this page with a revised date.

Contact

Privacy requests: privacy@drivefix.app

Support: support@drivefix.app